Fulfilment Operation Manager - Inventory

About Bosta:  Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role! The Inventory Manager is the single point of ownership for inventory accuracy, visibility, and control across the warehouse. This role ensures that physical stock and system stock are always aligned, discrepancies are proactively identified, and inventory is always outbound-ready. The role acts as the control tower between inbound and outbound operations, preventing losses, delays, and customer escalations. Job code: 2026FULF-014 Job Responsibilities

1. Inventory Ownership & Accuracy

Own overall inventory accuracy across all storage locations

Ensure system inventory matches physical stock at all times

Monitor and control inventory movements (inbound, putaway, picking, returns, adjustments)

Approve and control all inventory adjustments

Design and execute cycle count programs (daily / weekly / monthly)

Lead full physical stock counts when required

Investigate discrepancies and perform root cause analysis

Ensure corrective actions are implemented and sustained

Identify and reduce shrinkage, damages, and write-offs

Enforce access control and inventory handling discipline

Work closely with Security, Quality, and Operations teams

Flag high-risk SKUs and merchants proactively

Ensure accurate SKU setup, bin locations, and barcode usage

Maintain strong discipline in WMS transactions

Own inventory dashboards and reporting

Support WMS enhancements and integrations

Work closely with Inbound Manager on receiving accuracy

Align with Outbound Manager to reduce pick-related variances

Support Account Management on inventory-related escalations

Act as the neutral decision-maker between teams

Define, enforce, and continuously improve inventory SOPs

Close operational gaps between inbound, storage, and outbound

Train teams on inventory handling best practices

Support compliance and audit readiness

Lead and develop Inventory Supervisors and Coordinators

Set clear KPIs and accountability frameworks

Build a culture of accuracy and ownership

Ensure coverage and continuity across shifts

KPIs & Success Metrics

Inventory accuracy (%)

Shrinkage / loss rate

Adjustment value and frequency

Cycle count completion rate

Root cause resolution time

Inventory-related outbound errors

Audit pass rate

Job Qualifications

5–8 years experience in inventory control or warehouse operations

Proven experience managing inventory in high-SKU environments

Strong knowledge of WMS and inventory best practices

Excellent analytical and root cause analysis skills

Strong leadership and cross-functional communication abilities

Experience in fulfillment or e-commerce operations is a strong plus