Fulfilment Operation Manager - Inbound

About Bosta:  Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role! The Inbound Operations Manager is responsible for all inbound warehouse activities, ensuring accurate, timely, and efficient receiving, verification, putaway, and inventory availability. This role owns inbound planning, space utilization, inventory accuracy at entry point, and readiness for outbound operations. The role is critical in preventing downstream errors by ensuring stock is received, stored, and systemized correctly from day one. Job Code: 2024OPER-275 Job Responsibilities

Own the full inbound flow: truck arrival → receiving → counting → system entry → putaway

  Ensure inbound SLAs are met for merchants and internal operations

Manage dock scheduling and inbound capacity planning

Ensure inventory is available for outbound within defined timelines

Lead and manage Inbound Supervisors

  Ensure supervisors effectively manage Senior Coordinators and inbound staff

Plan manpower, shifts, and coverage based on inbound volumes

  Build a disciplined, process-driven inbound team

Ensure accurate counting, SKU verification, and condition checks

Own inventory accuracy at inbound stage

Minimize discrepancies, shortages, and system mismatches

Lead root cause analysis for inventory variances

Ensure correct binning, labeling, and location assignment

Optimize warehouse space utilization and storage logic

Enforce FIFO / FEFO where applicable

Coordinate with Inventory & Planning teams on layout changes

Enforce inbound SOPs consistently across all shifts

Identify bottlenecks in receiving and putaway processes

Lead continuous improvement initiatives to reduce handling time

Support WMS enhancements and system integrations

Coordinate closely with Outbound Operations to ensure stock readiness

Align with Merchants / Account Management on inbound schedules and issues

Work with Quality, SOP, and Compliance teams on audits

Escalate risks related to capacity, delays, or stock integrity

Deliver daily and weekly inbound performance reports

Track inbound KPIs, trends, and exceptions

Use data to forecast manpower and space requirements

Maintain strong system discipline in WMS

Inbound SLA adherence

 Receiving accuracy (%)

Inventory discrepancy rate at inbound

Put away time per SKU / pallet

  Space utilization efficiency

  Stock availability lead time

Team productivity and attendance

Job Qualifications

5–8 years experience in warehouse, fulfillment, or supply chain operations

Strong experience managing inbound, receiving, and putaway operations

Proven leadership experience managing supervisors and floor teams

Strong understanding of inventory control and WMS systems

Excellent problem-solving and execution skills

Experience in e-commerce or fulfillment environments is a strong plus