Job Overview:

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Responsibilities: 

• Operational Team Management
  • Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
  • Monitor order progress to ensure timely completion during the assigned shift.
  • Troubleshoot and resolve any operational issues that may arise.
  • Provide clear instructions and guidance to team members to optimize performance.
  • Address team member concerns and escalate issues to management when necessary.
  • Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines. 
• Reporting and Communication
  • Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
  • Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
  • Prepare end-of-shift reports detailing key metrics, issues, and resolutions

• Compliance and Quality Control
  • • Ensure all orders meet company quality standards before dispatch.
    • Enforce adherence to Standard Operating Procedures (SOPs).
    • Operate pallet jack to move pallets of products.

Qualifications:

• Experience: Minimum 2 years of supervisory experience in a fulfillment, warehouse, or logistics role.
• Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Environment: Ability to work in a cold production environment.
• Leadership Skills: Strong ability to manage and motivate a diverse team.
• Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
• Authorized to work in Canada