Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.
Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.
The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!
We’re seeking a strong independent contributor who can work cross‑functionally, monitor network performance, and help drive operational improvements across our fulfillment network. This person will track key metrics, identify issues early, support routing and capacity decisions, and communicate insights clearly to a wide range of stakeholders.
This is an analytical, detail‑oriented operations role — not a technical engineering role.
Monitor daily network metrics, identify anomalies, and escalate issues as needed; metrics include timeliness, volume distribution, quality scores, and utilization rates.
Build and maintain dashboards and scorecards for operational decision-making
Prepare and report on KPIs for executive weekly and quarterly business reviews (WBRs/QBRs)
Support routing configurations and recommend adjustments based on volume trends and capacity utilization
Translate data into actionable recommendations for cross-functional stakeholders
Coordinate setup, timelines, and deliverables for new program launches
Monitor early performance, identify risks, and drive post-launch optimization
Lead small to medium operational projects from planning through execution
Manage timelines, dependencies, and stakeholder alignment while documenting outcomes
Partner with fulfillment, partner support, and operations teams to troubleshoot routing and performance issues
Assist with transfer-out strategy planning and execution
Contribute to process improvements and standard operating procedures
Fulfillment timeliness and accuracy
Transfer‑out rates and mitigation plans
Capacity utilization and accuracy
Program launch success metrics
Error and escalation scorecards
CSAT‑related operational metrics
Margin and program‑level performance insights
Inventory on-hand and forecasting
Bachelor’s degree or equivalent experience
3–5 years in operations, business analysis, supply chain, or a similar role
Comfortable working with data (Excel, Sheets, or basic BI tools)
Experience building dashboards or reports (Looker, Tableau, or similar)
Strong communication skills — able to simplify complex information
Strong problem‑solving and organizational skills
Ability to work independently and manage multiple priorities
Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision).
401(k) contribution opportunity.
Phil Inc. is an equal-opportunity employer.
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