Fulfillment Center People Operations Coordinator

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience.

Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year—once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results—together, from anywhere.

This role is required to be onsite at our Fulfillment Center in Commercial Point, OH. Monday through Friday, with core hours of 9:30 a.m.–6:00 p.m. Flexibility around start and end times may be accommodated as needed.

What the Role Is

The Fulfillment Center People Operations Coordinator is a critical team member responsible for ensuring smooth and efficient HR operations in our warehouse. This role blends administrative precision with people-first support to maintain compliance, enhance the employee experience, and keep the People Ops team running like a well-oiled machine. From onboarding new hires to managing employee data and communications, this position ensures everything is organized, accurate, and employee-focused.

As the organization continues to grow and evolve, the role will require a high degree of flexibility. It involves supporting periods of change where processes may not yet be fully defined, stepping in to adjust to operational needs such as covering other shifts when required, and helping to shape policies and procedures as they develop. The Coordinator plays a crucial part in maintaining stability and supporting a dynamic, ever-changing environment.

Who You Are

• Flexible and Adaptable: You understand that this is a dynamic role in a growing organization. You’re open to occasionally coming in on other shifts as needed and comfortable navigating periods of undefined processes while policies and procedures are being developed, while also ensuring onboarding runs smoothly to create a welcoming and efficient experience for new hires
• Detail-Oriented: Exceptional attention to detail is one of your superpowers, which enables you to maintain accurate employee data and documentation to support compliance and operational excellence
• Organized: You have a fail-proof organizational system and can manage multiple tasks simultaneously, which allows you to support the People Ops team and contribute to its overall effectiveness by staying proactive and solutions-focused
• Tech-Savvy: You are comfortable using and learning HR systems and tools, and troubleshooting technical issues. You are proficient in HRIS systems (Paylocity a plus), Google Drive, and office technology, which helps you enhance the employee experience by keeping processes efficient and communication clear
• Resourceful: You have a “figure it out” mindset. You seek out answers and solutions before bringing challenges forward and serve as a key point of contact for employees, fostering trust and communication
• Feedback-Driven: You are open to giving and receiving feedback, seeing it as the quickest way to learn, grow, and get better in your role, while also helping to strengthen the employee journey through engagement initiatives and clear communication
• Discrete: You handle sensitive employee data with the utmost confidentiality, ensuring trust and compliance in all People Ops processes
• HR Expertise: You have 2–5 years of administrative HR experience and a solid understanding of compliance requirements (such as I-9s, E-Verify, and EAD tracking), basic OH and federal labor laws, and how employer benefit plans work. You also provide back-up support to the Office Manager on vendor coordination, facilities, and supply management when needed.
• AI Forward: You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations

How You Will Make An Impact

Employee Engagement and Support

• Prepare onboarding: Launch system packets, send welcome emails, facilitate Day 1 orientation, and ensure smooth pre-hire and new-hire experiences; coordinate with IT and staffing agencies as needed
• Support employee lifecycle: Manage processes from onboarding and orientations to promotions, pay changes, separations, and offboarding
• Serve employees: Act as the first point of contact for employee questions, providing timely, bilingual (English/Spanish) support on benefits, systems, policies, and other people-related questions, escalating when needed
• Manage helpdesk: Oversee service tickets, troubleshooting, garnishments, canned responses, and process improvements
• Launch communications: Manage employee updates and newsletters via the Community platform
• Coordinate experiences: Plan celebrations, distribute swag, and update bulletin boards to strengthen employee engagement
• Partner with vendors: Work with Marketplace, Cintas, and other vendors to support operational needs as needed

Documentation and Data Management

• Distribute resources: Print and share welcome packets, benefit flyers, and employee materials
• Audit data: Ensure accuracy and integrity of employee records across systems with monthly data checks
• Support transactions: Manage background checks, conversions, promotions, manager changes, transfers, and tenure-based pay increases
• Prepare paperwork: Handle documentation for promotions, pay changes, separations, and onboarding/offboarding processes; maintain personnel files
• Maintain systems: Configure platforms for performance review cycles and keep HR dashboards current (onboarding, offboarding, immigration, people changes)
• Audit staffing: Conduct weekly reviews of agency rosters and attendance logs, ensuring PTO alignment

Compliance

• Administer compliance: Oversee I-9 forms, E-Verify cases, and EAD tracking
• Support training: Manage rosters for benefits and anti-harassment training, providing backup as needed
• Handle administration: Complete employment verifications, compliance paperwork, filing, and visitor management

Problem-Solving and Process Improvement

• Troubleshoot issues: Identify and resolve problems as they arise, escalating or optimizing processes where needed
• Drive improvements: Seek opportunities to increase efficiency and employee satisfaction across People Ops
• Maintain SOPs: Keep workflows, SOPs, and resource materials up to date for consistency and accuracy

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$35.00 per hour

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Friends or Family at Babylist?
Babylist is committed to fairness and equal opportunity at every stage of our hiring process. In line with our conflict of interest policy, applicants must disclose any family or close personal relationships with current Babylist employees. This helps ensure unbiased hiring decisions and a positive work environment.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

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