Front Office Agent

Romazzino, a Belmond Hotel, located in the stunning Costa Smeralda, is seeking a talented Front Office Agent to join our team for the 2026 season.

You will be the curator of our guest journey, an essential member of the Front Office team, devoted to crafting refined, memorable experiences from the moment guests arrive. You will embody care, confidence, curiosity, and a strong sense of community, bringing elegance and warmth to every interaction.

Working closely with guests throughout their stay, you will anticipate their needs, uncover their preferences, and create personalised moments that reflect the spirit of Belmond.

Responsibilities:

• Fulfil Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.
• Responsible for cash accounting, including the payment of guest bills.
• Communicate all relevant guest and group activity to the appropriate internal parties.
• Anticipate guests’ needs and handle guests’ complaints professionally.
• Ensure that all relevant communications are processed correctly.
• Ensure that all guest details are accurately collected.
• Run End of Day processes and complete all relevant day closure accounting checks.
• Run daily reports.
• Run monthly reports.

Requirements

•  Fluent in English and Italian; a third language is a plus.
• Professional experience in the same role within a luxury environment.
• Effective communication skills.
• Strong emotional intelligence.
• Ability to collaborate and work in a team.
• Results-driven mindset.
• Adaptable and flexible.
• Global perspective.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;
• Learning & development activities;
• All meals provided
• Uniform dry cleaning
• Team social events
• Accommodation provided for not residents
• Career opportunities within Belmond

About Belmond

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.

With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).