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Front-end Engineer

Bengaluru , India
full-time On-site
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity
  • 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
  • Must possess knowledge of JavaScript, HTML, CSS, REST API, JSON
  • In-depth knowledge in the product that the technician is supporting.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Comfortable working in and assisting others through company help desk software, such as Zendesk or other case management software
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