The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.
- Greet and welcome clients and visitors directing them appropriately upon arrival
- Check clients in and out on electronic health record system
- Answer phones, take messages, and transfer calls as needed
- Perform general office duties inclusive but not limited to scanning, faxing, and making copies
- Schedule appointments for clients and conduct outreach as determined by management
- Assist with processing referrals and intake related scheduling appointments for clients
- Provide prescribers with both in-person and virtual support.
- Assist prescribers and other staff to ensure efficient scheduling
- Provide daily scheduling outreach and regularly submit summary reporting data
- Processing of prior authorizations and obtain the required approval for medications
- Facilitate Medical Records requests in compliance with state regulatory guidelines
- Electronically store, accurately record patient information into EMR system
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
- Assist with opening and securely closing the clinic when required
- Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
- Perform other duties based on operational needs to provide a positive client experience
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Must be Bilingual in English and Spanish
- High School Diploma or equivalent is required
- 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
- Must be proficient in MS Office (Outlook, Word, and Excel)
- Must have the ability to learn new software
- Possesses the personality and demeanor to work with difficult clients
- Must be detail-oriented and have the ability to multi-task
- Must be a team player
- Thrives under pressure in an outpatient client environment
- 1 form of picture ID (non-expired)
- Unexpired passport: OR
- Driver’s License AND Social Security Card; OR
- State ID Card AND Social Security Card
Salary: $19.00- $20.00 per hour
Compensation commensurate with experience and qualifications.
