The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.
- Greet and welcome clients and visitors directing them appropriately upon arrival
- Check clients in and out on electronic health record system
- Answer phones, take messages, and transfer calls as needed
- Perform general office duties inclusive but not limited to scanning, faxing, and making copies
- Schedule appointments for clients and conduct outreach as determined by management
- Assist with processing referrals and intake related scheduling appointments for clients
- Provide prescribers with both in-person and virtual support.
- Assist prescribers and other staff to ensure efficient scheduling
- Provide daily scheduling outreach and regularly submit summary reporting data
- Processing of prior authorizations and obtain the required approval for medications
- Facilitate Medical Records requests in compliance with state regulatory guidelines
- Electronically store, accurately record patient information into EMR system
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
- Assist with opening and securely closing the clinic when required
- Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
- Perform other duties based on operational needs to provide a positive client experience
- Bilingual; fluent in English and Spanish
- High School Diploma or equivalent
- 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
- Exceptional customer service skills
- Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
- Ability to multi-task with attention to detail
- Works well in a team setting
- Able to work well in a fast-paced environment
- Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
- Working knowledge of MS TEAMS video meeting platform
- Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Passionate about NYPCC’s mission and values
Salary: $19.00- $20.00 per hour
Compensation will commensurate with experience and qualifications.
