Front Desk Coordinator & Receptionist

This Office Admin role is pivotal in creating a positive first impression and ensuring smooth operations within our biotech company. If you are dedicated, professional, and thrive in a dynamic environment, we encourage you to apply.

Responsibilities:

• Brand Representation: Serve as the first point of contact for visitors, embodying the company's brand and values through professional and personable interactions
• Visitor Management: Greet and assist visitors, clients, and vendors with a warm and professional demeanor. Manage visitor logs and ensure proper check-in procedures
• Internal Communication: Develop a thorough understanding of company personnel and departments to effectively direct inquiries and visitors to the appropriate contacts
• Urgent Response Coordination: Act as a key liaison during critical situations, including FDA visits and other urgent matters. Know and implement the correct procedures to ensure smooth and efficient handling
• Administrative Support: Perform general administrative duties including answering and directing phone calls, managing emails, scheduling appointments, and handling mail distribution
• Office Maintenance: Ensure the front desk area and common spaces are kept clean, organized, and stocked with necessary supplies
• Security Compliance: Monitor and enforce building security protocols, including issuing visitor badges and managing access to secure areas
• Event Coordination: Assist in organizing and coordinating internal and external events, meetings, and conferences as required
• Problem-Solving: Address and resolve visitor issues or inquiries in a timely and professional manner, escalating to management when necessary

Preferred Skills, Qualifications and Technical Proficiencies:

• Professionalism: Strong interpersonal skills with the ability to represent the company's brand positively and professionally
• Organizational Knowledge: Ability to quickly learn and understand company structure, key personnel, and organizational procedures
• Crisis Management: Experience or aptitude for handling urgent and sensitive situations with poise and efficiency
• Communication Skills: Excellent verbal and written communication skills, with a focus on clarity and diplomacy
• Technical Proficiency: Proficiency in office software (e.g., MS Office Suite) and familiarity with office equipment (e.g., phone systems, printers)
• Attention to Detail: High level of accuracy and attention to detail in managing tasks and maintaining records
• Adaptability: Flexible and able to manage multiple tasks and priorities in a fast-paced environment

Preferred Education and Experience:

• High school diploma or equivalent work experience
• Proven experience in a receptionist or service-oriented role
• Ability and commitment to work on-site five days per week

The pay range that the Company reasonably expects to pay for this headquarters-based position is $72,000 - $90,000; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.

 Applicants must be currently authorized to work in the United States on a full-time basis.