Front Desk Associate

About The Engine Founded by MIT, The Engine’s mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies. About the Position The Front Desk Assistant is a member of our Community Operations Team. This team is small, so everyone collaborates and helps each other by taking on any task— big or small— and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff. Areas of Responsibility

Represent the Engine to all visitors, staff, and guests

Oversee and maintain a presence at the front desk of The Engine at 750 Main St during scheduled business hours

Greet visitors warmly and ensure an efficient hand-off to their host using our guest management system

Comfortable navigating and using various digital tools, software platforms, and technology systems relevant to the role

Monitor building badges and keys; program access to building as directed; periodically update database system to ensure accurate information; verifying credentials, and using security platforms to monitor and control entry points

Provide support with event planning; reserve spaces; place and receive catering orders; set-up/breakdown furniture; work with host to ensure all preparation details are addressed

Maintain relationships with facilities team and applicable vendors; triage issues and place service calls; schedule routine equipment service and warranty appointments

Assist with monthly invoicing

Keep desk tidy & office supplies stocked, organized, inventoried and readily available.

Order supplies for events, office, and team members

Assist the Operations Team at 750 Main St. with building walkthroughs and maintenance of conference rooms and kitchens

Assist in Operations Team tasks as needed

Job Requirements

Mission-oriented, energetic and upbeat with the resilience and demeanor to meet deadlines in a fast-paced environment, while remaining calm and composed

Effective communication skills

Highly value teamwork

Take ownership over tasks and follow them through to completion

Detail-oriented and very organized, with solid time management skills

Independent, reliable, and willing to learn

Curious about tech with the capacity to learn and provide basic tech support

Bring a fresh perspective and new ideas for improving experience and efficiency

Appropriately social with fellow team members, guests, and staff

A High School Diploma or equivalent experience

Relevant professional work experience

Proficiency with Microsoft Word, PowerPoint, Excel, and Google Apps

Ability to lift 35 lbs.