Front Desk Agent, Season 2026 - Splendido Mare, A Belmond Hotel Portofino

Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.

Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

For the next season, we are looking for a Front Desk Agent to join the team at Splendido Mare.

The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exemplary customer service skills.

Main duties & responsibilities:

• Fulfill operations of the Front Desk, according to the company policies and procedures, maintaining high standards at all times;
• Maintain professional relationship with Guests and Colleagues;
• He / she will cover several night shift for month;
• Anticipate Guests’ needs and handle Guests’ complaints;
• Responsible for cash accounting (payment of guest bills).

Requirements

• At least 2 years of experience in the same role in luxury hotels;
• Good communication skills;
• Ability to handle stressful situations and remain calm under pressure;
• Fluent in Italian and English. A third Language is required;
• High standards of service;
• Knowledge of Microsoft Office package.

Other requirements:

• Effective and punctual written and verbal communication in order to update relevant colleagues and department.
• He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
• He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
• He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.

Benefits

Benefits

·         We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Front Desk Agent;

·         Start date: March 2026 to End date: October 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path;

·         Salary as by CCNL + increase based on seniorirty and skill level, separate payslip for 13°,14° and TFR;

·         Monthly welfare incentive based on quality goals + welcome bonus;

·         Accomodation in our staff house including breakfast;

·         Bus ticket as benefit for the contract period;

·         Staff cantine;

·         Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages.

Belmond and you:

When you join Belmond, you become part of a global family. We ask you to embrace our core values, follow our directives and reflect on the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests.

Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. More importantly, we support you in your career. We make a point of investing in your development and wellbeing to help you reach your full potential.