Front Desk Agent Night, Castello di Casole, A Belmond Hotel, Tuscany

As a Night Auditor at Castello di Casole, A Belmond Hotel, Tuscany, you play a critical role in ensuring the smooth operation of the hotel during the nighttime hours. You will handle front office responsibilities, perform essential financial and administrative tasks, and provide outstanding service to our guests. This position is perfect for someone who is detail-oriented, has a strong sense of responsibility, and is looking to develop their skills in the luxury hospitality industry.

Main duties & responsibilities:

• Deal with all Front Office operations (check in – check out – escorting - cashier operations) according to company policies, procedures and compliance with our code of conduct;
• Able to provide information/reservations about activities, etc;
• Coordinate Porters, Drivers and Security Staff according to Guest needs and company procedures;
• Process the closing/reopening operations of the day of the hotel, supervising the closure of all the outlets (restaurants, bars, spa, boutiques, etc.);
• Process of the daily reports to the administration and other main departments of the hotel;
• Assist our Guests with all the room service requests with the cooperation of bar/restaurants staff, and porters and security staff, when available.

Requirements

• Experience: Previous experience in a similar position, ideally in a luxury hotel setting.
• Language Skills: Fluent in English and Italian. A third language is preferred.
• Communication Skills: Strong interpersonal and communication abilities, with a professional and courteous demeanor.
• Technical Proficiency: Proficient in hotel management software (such as Scrigno), Microsoft Office, and Excel.
• Regional Knowledge: Good understanding of the local area, including attractions and activities.
• References: Strong references from previous employers.

Benefits

• Contract: Seasonal labor contract according to C.C.N.L. Settore Turismo for the summer 2025 season.
• Accommodation: Lodging provided for non-residents, with a stay in a wonderful staff house that includes access to a swimming pool.
• Professional Development: Opportunities for learning and development, including career growth within our hotel cluster.
• Employee Perks: preferred rate experiences at Belmond destinations.

About Us:

A former 10th century castle, the 39 suites of Castello di Casole retain the ambience of a private country house. It is a gateway to rolling hills, olive groves, and vineyards, as well as Tuscan towns Siena, Florence, and San Gimignano. The hotel is rooted in its agricultural past, displaying Etruscan artifacts found across its 3,200 acres. Its cuisine celebrates its surroundings, with a farm-to-table concept and a focus on simple, fresh produce. Expansive gardens are complemented by an infinity pool and a spa housed in the former wine cellar. Two private villas reflect Tuscan tradition. Guests are invited to take in the landscape with activities ranging from stargazing and hiking to wine tasting and truffle hunting. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family:

Castello di Casole is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.