Front Desk Administrator/Client Service Officer

Location: Brisbane Veterinary Specialist Centre, Albany Creek, North Brisbane

Front Desk Administrator/Client Service Officer – Full-Time

Are you a people-person with a passion for animals and exceptional customer service? Join the dedicated team at Brisbane Veterinary Specialist Centre (BVSC) as a Client Service Officer and play a vital role in delivering compassionate care and support to our clients and their beloved pets.

About Us

At BVSC, we pride ourselves on delivering gold-standard veterinary care in a friendly, respectful, and supportive environment. We are a multidisciplinary specialist hospital that values teamwork, empathy, and professionalism in every interaction—whether with clients, pets, or colleagues.

About the Role

As the first point of contact for our clients, you will be a welcoming, reassuring presence from the moment they arrive. Your ability to manage multiple priorities while remaining calm, organised, and empathetic is essential to ensuring a positive and seamless client experience.

Key Responsibilities

• Greet and support clients with empathy and professionalism
• Manage phone enquiries, appointment bookings, and message-taking with efficiency and warmth
• Maintain clear, effective communication between clients and veterinary teams
• Process invoicing, insurance claims, and payment follow-ups
• Ensure accurate and timely data entry using EzyVet software
• Promote and maintain a clean, safe, and welcoming front-of-house area
• Uphold ethical standards, privacy, and confidentiality at all times

What We're Looking For

• Minimum 1 year of experience in a client-facing reception or administrative role
• Excellent communication and people skills
• Ability to multitask and stay composed in a fast-paced, emotionally sensitive environment
• Strong computer literacy, including MS Office; experience with EzyVet or similar software is a plus
• Previous experience in veterinary or human healthcare is highly desirable
• A genuine love of animals and a compassionate approach to client care

What We Offer

• A supportive and collaborative team culture
• Ongoing training and professional development opportunities
• Competitive salary and comprehensive benefits package
• Access to a leading Employee Assistance Program – ASSURE
• The opportunity to make a real difference in the lives of pets and their families

How to Apply

If you're ready to bring your client service expertise to a team that values kindness, excellence, and care, we’d love to hear from you.

Please apply online with your updated resume and references.