French Speaking Remote Support Specialist

Patrique Mercier Recruitment ES is looking for a French Speaking Remote Support Specialist to join our team! If you are dedicated to delivering excellent customer service and enjoy working in a remote capacity, this is the ideal opportunity for you. You will assist our French-speaking clients by addressing their queries and ensuring they have a seamless experience with our products.

Your Key Responsibilities

• Offer outstanding remote support to French-speaking customers through various communication channels.
• Troubleshoot and resolve an array of customer issues efficiently, maintaining a high level of customer satisfaction.
• Guide customers on product features and best practices to enhance their usage.
• Keep accurate records of customer interactions and feedback to facilitate continuous improvement.
• Collaborate with colleagues to improve processes and provide feedback on customer needs.
• Participate in training sessions to develop your skills and keep up with product updates.

Requirements

• Fluency in French (both spoken and written) is mandatory for this role.
• Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
• Excellent customer service and communication skills are essential.
• Technical aptitude and a strong problem-solving mindset.
• Experience in remote support or customer service is advantageous but not mandatory.
• Ability to work independently and effectively in a remote setting.
• A commitment to creating exceptional customer experiences and building rapport.
• A willingness to learn and grow within a collaborative team environment!

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks