French Speaking Mobile Support Specialist

Join Patrique Mercier Recruitment ES in supporting our French-speaking customers as a French Speaking Mobile Support Specialist! If you have a passion for technology and a flair for customer service, this role is perfect for you. You will play a crucial role in helping our French-speaking clients navigate our mobile products and services, ensuring they receive top-notch assistance tailored to their needs.

Your Key Responsibilities

• Offer high-quality support to French-speaking customers regarding mobile applications and devices.
• Diagnose and resolve mobile-related issues while providing effective advice and solutions.
• Educate customers on mobile features and functionalities to enhance their experience.
• Maintain clear documentation of customer interactions and resolutions for quality improvement.
• Work closely with product teams to relay customer feedback and enhance service offerings.
• Engage in professional development and training to stay updated on mobile technology trends.

Requirements

• Fluency in French (both spoken and written) is crucial.
• Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
• Strong understanding of mobile technology and applications.
• Previous experience in customer service or technical support is advantageous.
• Exceptional problem-solving skills with a customer-first approach.
• Strong communication skills to explain technical concepts clearly.
• A collaborative attitude and the ability to thrive in a team environment.
• Genuine enthusiasm for technology and helping others!

Benefits

• ·         Private Health Insurance
• ·         Training & Development
• ·         Performance Bonus
• ·         2 Extra Salaries Per Year Fully Paid Training
• ·         Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
• ·         Free Greek Lessons, discounts and other perks