Type: Ad hoc Contract | Location: Philadelphia, PA (local, in-person) | Schedule: Likely 1–2 days/month | Duration: 12 months (potential extension)
Infopro Learning is expanding our network of freelance Soft Skills Trainers to deliver engaging, in-person training for one of our long-term clients. The audience includes front-line employees in customer-facing roles—individuals who interact directly with travelers and guests every day.
You’ll deliver client-provided content focused on customer service and hospitality excellence, helping participants strengthen communication, empathy, and service recovery skills that create great customer experiences.
Facilitate energetic, interactive classroom sessions using existing training materials
Engage and motivate diverse groups of front-line learners
Represent Infopro Learning and our client professionally at each session
Provide feedback and insights on learner engagement and session flow
Experience delivering soft skills or customer service training for front-line employees (airline, hospitality, or retail backgrounds preferred)
Strong facilitation and interpersonal skills—comfortable leading mixed-experience groups
Positive, flexible attitude and genuine passion for helping people grow
Based in or near Philadelphia, PA, with ability to deliver 1–2 in-person sessions per month
Infopro Learning is a global learning services firm that partners with Fortune 500 organizations to design and deliver world-class training. Our freelance network includes hundreds of expert facilitators who enjoy flexible, purpose-driven engagements with strong client support.
If you’re a dynamic trainer who loves connecting with front-line teams and bringing customer service concepts to life, we’d love to hear from you.
Apply now to join our freelance facilitator network!
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Be the first to apply. Receive an email whenever similar jobs are posted.
