FREELANCE Onsite Technician – 1st / 2nd Level Support ( m/w/d)

Main Responsibilities :

• Support to end-users on workstations and mobile devices
• Installation, replacement, relocation, and removal of IT equipment
• Troubleshooting hardware and software incidents
• Support for monitors, printers, scanners, and docking stations
• Receiving, inventorying, preparing, and installing IT equipment
• Providing clear and timely feedback to users and ensuring proper ticket updates

Technical Skills Required :

• Onsite IT support (1st / 2nd level)
• Windows environment, Office 365
• Azure & Entra ID
• Apple environment (Mac, iPhone, iPad)
• iTunes
• JAMF (strong asset)
• Hardware support (PCs, Macs, printers, scanners…)
• Ticketing tools (ITIL)

Expected Profile :

• Minimum 3 years of onsite support experience
• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Organized, professional, and hands-on approach
• Fluent in English and German

All our positions are open to people with disabilities