Responsabilities
- Assist the client with first and second level support on workstations, mobility devices and
- infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook
- docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure
- feedback to customers
- Always demonstrate excellent customer service
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Monitoring and improvement of procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request processing (ITIL – ticket tracking)
- IT Support experience in a large enterprise environment (+ 400 users)
Essential experience/skills
- At least 3 years of onsite support and customer care is required
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic, and hands-on approach
- Spoken languages: English (fluent)
- Sector: ALL
- Location: based in Dublin
- Workload: 5 days per week / 8 hours per day on client site support
All our positions are open to people with disabilities
