Support end-users with IT solutions while providing Level 1 and 2 support, including Office 365, network troubleshooting, and maintaining company-specific tools.
Key Responsibilities:
Level 1 Support:
End-user support for Office applications, particularly Office 365
Initial setup and deployment of new computers using internal tool - training will be provided
Introduction and onboarding of users to company IT tools
Printer support and troubleshooting
Level 2 Support:
Support for network-related topics: firewalls, switches, and connectivity
Escalation point for more complex technical issues
Tools & Technologies:
Microsoft Entra ID (Azure AD administration)
ServiceNow for ticketing and incident management
Use of company-specific deployment and support tools
Essential experience/skills:
Fluent in Dutch and English
Experienced in both Level 1 and Level 2 IT support
Comfortable working autonomously (no backup needed)
All our positions are open to people with disabilities
Everience builds innovative digital solutions that help businesses transform their operations and enhance user experiences. Catering primarily to companies navigating the complexities of digital transformation, they provide services that blend human expertise with AI-driven technology to optimize IT costs and boost ROI.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's