Freelance Onsite PC Technician (m/w/d) first and second level support

AI overview

Provide first and second level IT support for Office 365 and network issues, ensuring end-user satisfaction and smooth operations at client sites in Amsterdam.

Key Responsibilities:

Level 1 Support:

End-user support for Office applications, particularly Office 365
Initial setup and deployment of new computers using internal tool - training will be provided
Introduction and onboarding of users to company IT tools
Printer support and troubleshooting

Level 2 Support:

Support for network-related topics: firewalls, switches, and connectivity
Escalation point for more complex technical issues

Tools & Technologies:

Microsoft Entra ID (Azure AD administration)
ServiceNow for ticketing and incident management
Use of company-specific deployment and support tools

Essential experience/skills:

Fluent in Dutch and English
Experienced in both Level 1 and Level 2 IT support
Comfortable working autonomously (no backup needed)

Location: Amsterdam
Workload: 3 days per week / 8 hours per day on client site support
Freelance

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