Freelance Onsite IT Support Technician ( m/w/d)

TLDR

Monitor and manage IT tickets while configuring equipment and supporting local IT needs, ensuring a seamless technological environment for users.

Main responsibilities

Monitor and manage tickets in the ITSM tool (ServiceNow), plan and execute onsite interventions
Replace IT devices and peripherals (laptops, desktops, smartphones, printers, etc.)
Set up and configure equipment (laptops, desktops, smartphones, printers)
Manage meeting rooms and conference room systems, including Microsoft Teams equipment
Manage local IT stock and alert the ITS Site Leader when thresholds are reached
Update ServiceNow CMDB as required
Support IT aspects of special events (seminars, trainings, communication events, etc.)
Replace outdated equipment according to lifecycle management policies
Follow mandatory internal trainings (Site Security, GxP, Cybersecurity, etc.)
Forward tickets to appropriate assignment groups
Create AD accounts and manage users, distribution lists, and AD groups
Perform local software installations and manual patching
Ensure patch management for standard PCs in coordination with Cybersecurity teams
Pilot patch management for non-standard and industrial PCs
Level 1 coordination for printers (MFP and Zebra)

Location: Frankfurt, Germany
Working hours: Monday to Friday, 8:00 AM – 5:00 PM, Full time
Languages required: Fluent German & English

All our positions are open to people with disabilities