Freelance On-Site Support Technician L1/L2 – Part-Time ( m/w/d)

We are looking for a reliable and service-oriented On-Site Support (OSS) Technician L1/L2 to provide on-site technical assistance once per week in our Lisbon office. You will operate within an international environment and collaborate closely with remote IT teams based in France and Portugal.

Responsibilities :

• Provide Level 1 and Level 2 technical support for hardware, software, and workplace services
• Manage incidents and service requests through Jira and other ticketing systems
• Troubleshoot and resolve issues related to laptops, desktops, peripherals, and office IT equipment
• Perform user and access management tasks within Active Directory
• Support meeting rooms, videoconferencing systems, and basic network and printing issues
• Prepare, install, and deploy IT equipment (configuration, imaging, replacements)
• Ensure accurate documentation, prioritization, and escalation of tickets when needed
• Maintain a high standard of customer service in a multicultural environment
• Coordinate and communicate effectively with remote IT teams in France and Portugal

Profile : 

• Proven experience as an L1/L2 IT Support Technician
• Good knowledge of Jira or similar ticketing platforms
• Strong understanding of Windows environments, AD, and end-user devices
• Excellent communication skills in both English and Portuguese
• Customer-focused, autonomous, organized, and proactive

All our positions are open to people with disabilities