Freelance Community Manager

Mumsnet is looking for a Freelance Community Manager to join our brilliant community team. We need someone with an excellent command of English who’ll thrive in a busy, fast-paced environment - and who, crucially, has a very good sense of humour.

You’ll be a calm, decisive presence in the middle of the internet’s liveliest parenting forum: a first-rate problem solver with a bucketload of common sense, sound judgement, and the ability to make nuanced calls when things get complicated. Familiarity with Mumsnet’s forums and ethos is a big plus.

As a Community Manager, you’ll be responsible for handling user reports, engaging with Mumsnet users on the Talk boards, applying our Talk guidelines thoughtfully, and explaining decisions clearly and fairly.

Role and responsibilities

• Applying Mumsnet’s Talk guidelines in response to user reports
• Maintaining an active presence on the boards and communicating with users
• Responding to individual reports with care, clarity and consistency
• Making thoughtful judgement calls in sensitive or fast-moving situations

Requirements

Skills required

• A degree, or equivalent professional experience
• Excellent written communication skills
• An unflappable, positive and conscientious approach
• Strong customer service instincts and empathy for users
• High level of computer literacy
• Confidence using social platforms and understanding online communities (especially Mumsnet)

Nice to have

• Previous community management or moderation experience

Benefits

The role is mainly weekends and evenings only, on a freelance basis from home.

If you think this sounds like you, please apply with a brief covering letter that summarises your suitability for the role and your awareness of Mumsnet, as well as your CV.

Deadline for applications: Friday 20th February. We'll be calling the best candidates in for interview as soon as we spot them so don't delay!