Mumsnet is looking for a Freelance Community Manager to join our brilliant community team. We need someone with an excellent command of English who’ll thrive in a busy, fast-paced environment - and who, crucially, has a very good sense of humour.
You’ll be a calm, decisive presence in the middle of the internet’s liveliest parenting forum: a first-rate problem solver with a bucketload of common sense, sound judgement, and the ability to make nuanced calls when things get complicated. Familiarity with Mumsnet’s forums and ethos is a big plus.
As a Community Manager, you’ll be responsible for handling user reports, engaging with Mumsnet users on the Talk boards, applying our Talk guidelines thoughtfully, and explaining decisions clearly and fairly.
Requirements
Benefits
The role is mainly weekends and evenings only, on a freelance basis from home.
If you think this sounds like you, please apply with a brief covering letter that summarises your suitability for the role and your awareness of Mumsnet, as well as your CV.
Deadline for applications: Friday 20th February. We'll be calling the best candidates in for interview as soon as we spot them so don't delay!
Who we areMumsnet is the UK’s biggest website for parents, and our purpose is to make their lives easier. We’ve got some of the busiest forums in Europe, with users offering each other advice and support 24/7 (as well as more content, bloggers, videos, events and campaigns than you can shake a rattle at). We want to be indispensably useful for parents, and a great place to work. Why work for us?We’ve grown steadily and sustainably over the last 18-odd years and we’ve got every intention of carrying on. We’re building a high-performance, collaborative and agile work environment. We believe that mistakes are human, but learning is divine. We put purpose before profits, we’re committed to diversity and equality, and our computers - metaphorically speaking - say 'YES'. We don't only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best. View our equality and diversity policy - http://www.mumsnet.com/info/diversity-and-equality-policy, our improved parental leave policies and read about how we’re empowering our staff by offering flexible training and development via Linkedin Learning - https://learning.linkedin.com/content/dam/me/learning/en-us/case-studies/case-study-mumsnet.pdf. We are also proud to be a London Living Wage employer.We host sandwich lunches, staff parties and knowledge sessions; we have a choir, a book club and a football team; and we have our own yoga studio while remaining tolerant of the Lycra-averse. Working for Mumsnet means never having to pretend you don’t have a family (or other commitments) and we promise never to keep you away from the school sports day. Where we areWe’re based in sunny Kentish Town, where you’re never more than 500 metres away from a sourdough pizza and an elaborately refurbished pub. Want to know more?Introducing Mumsnet: Our Culture - our new guide to what it's like to work at Mumsnet. Read about our mission, our vision, our values and the behaviours we expect of the people who work at Mumsnet.
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