About the Role:

As a Fraud Operations Lead, you will use your knowledge of fraud mitigation to review, control, and prevent fraudulent client activity for new and repeat clients. This person will be responsible for gathering and analyzing data to verify the identity of the business and related principles. The perfect candidate is an individual contributor while improving efficiency, and mitigating financial and regulatory risks. You’ll work alongside an experienced risk organization and be exposed to all aspects of FinTech operations in a high-growth startup environment. 

What You'll Do: 

• Oversee fraud operations to assist in fraud standards and associate best practices/behaviors.
• Ensure every item touched by a risk analyst is managed properly balancing risk and customer impact.
• Continue effective metrics reporting.
• Ensure proper Risk processes are in place for new initiatives.
• Increase operational efficiency.
• Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust.  This includes personally working the queue items as needed.
• Conduct investigations of customer accounts and activity to identify and prevent fraud.
• Analyze data from different sources to identify discrepancies and what, if any, remedies can eliminate suspicion and maintain compliance.
• Identify fraud trends, recommend and implement solutions, and report on statuses.
• Work cross-functionally with other teams within the risk organization.
• Work in partnership with other areas of the business when needed.

What We Look For:

• 5+ years of fraud experience, ideally within a banking/checking space, consumer/business checking, or similar spaces
• Leadership experience within banking operations is a plus
• Bachelor’s degree in Business Administration, Finance, or a related field
• Electronic/FinTech or Financial Services experience preferred
• Relishes solving tough problems that have no obvious solutions and deals well with ambiguity
• Able to clearly and effectively communicate verbally and in writing
• Impeccable judgment and acute attention to detail
• Proficient in Excel or Google Spaces.