Fraud Investigator - Retail Banking

AI overview

Investigate escalated fraud cases and maintain productivity while developing reports and evidence for confidential investigations in a fast-paced retail banking environment.

Responsibilities

Investigate all cases that are escalated to Anti Fraud (Amar Bank Digital and Tunaiku Retail Circle) or categorized as a fraud signal assigned by the Anti Fraud Investigator Supervisor/ Team Leader.

Maintain productivity and quality according to daily targets according to patterns and alerts included in the Retail Banking.

Conduct investigations, look for evidence both internal and external and to make reports on the results of the investigation.

Provide clear results and maintain a Fraud case tracker as part of daily tasks.

Responsible for supporting data as evidence during the investigation process and maintain data confidentiality

Requirements

Candidate must possess at least Diploma’s degree in any discipline.

Have knowledge about Anti Fraud and investigation, internal audit and application processes specifically digital products from Financial Services Institutions

at least 2 years relevant experience..

Technical, Computer and Analysis Skill in related areas.

Willingness to learn and high morale.