Fraud Analyst

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive or excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As our Fraud Analyst, you are responsible for reviewing potential and existing customer data to ensure the authenticity of information provided. This includes identifying fraudulent activity, mitigating losses to Verifone and our partners, as well as answering to fraud/risk related requests from internal stakeholders and external customers. 

Key responsibilities:

• Reviewing online and offline orders in the payment interface (order risk-assessment) 
• Spotting suspicious behavior related to partners/affiliates 
• Handling incoming customer requests via phone or e-mail related to fraud/risk issues 
• Identifying risk and preventing loss from fraudulent activities 
• Secure handling of confidential information according to internal compliance procedures and specific training 
• Suggesting countermeasures to detect specific fraudulent patterns 
• Suggesting improvements in the tools and techniques in order to help scale the team 

There is a requirement to work a rotational shift pattern which includes day and night shifts, including weekends and holidays.

Skills and Experience we desire

• 1-3 years experience or equivalent combination of education and experience. Bachelor’s degree in related field preferred
• Ability to analyze credit card transactions, identifying patterns, trends, and inconsistencies
• Strong decision-making skills, capable of making quick, high-quality judgments on complex issues
• High level of accuracy and thoroughness
• Strong planning and organizational skills, with a willingness to take on additional responsibilities as needed
• Clear focus, strong problem-solving abilities, flexibility, and creativity
• Flexibility and creativity 
• Familiarity with internet concepts such as IPs and cookies, along with strong PC skills in a Windows environment
• Working knowledge of Microsoft Office Suite, including Excel, Word, and Outlook
• Excellent verbal and written English skills with the ability to communicate effectively with customers

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.