Fraud Analyst

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

The Fraud Analyst (FA) is responsible for independently identifying, assessing, and mitigating potential fraud risks across various impact.com platforms. 

As a key member of the Fraud and Compliance team, the FA conducts in-depth investigations, analyzes suspicious activity, and ensures that all partner and publisher applications meet compliance and fraud prevention standards. 

The FA plays a critical role in maintaining platform integrity and supporting impact.com’s risk mitigation efforts.

What You'll Do:

Fraud Detection & Investigation:

• Conduct in-depth identity verification reviews, scrutinizing partner account information.
• Monitor digital transactions, partner activities, and traffic patterns to detect potential fraudulent behavior.
• Conduct detailed investigations into suspicious activities, escalating complex cases to senior team members when necessary.
• Analyze data from various platforms to identify fraud patterns, trends, and emerging risks, contributing to fraud prevention strategy development.

Risk Assessment & Compliance:

• Assess the legitimacy of publisher and partner applications, conducting due diligence checks to ensure compliance with fraud prevention standards.
• Collaborate with internal teams to assess risks and ensure that publisher identities are verified before any payments are made or transactions are approved.
• Maintain and update fraud prevention documentation and ensure thorough record-keeping for audit and compliance purposes.

Technical Proficiency:

• Write and execute SQL queries to extract data from relational databases for independent fraud analysis and reporting.
• AI Literacy: Leverage AI tools, specifically Gemini and other LLMs, to automate the summarization of suspicious activity logs and streamline the initial vetting of partner applications.
• Develop and maintain automated data extraction workflows to monitor real-time traffic patterns and partner activities.

Support for Fraud Prevention Operations:

• Collaborate with cross-functional teams, including Compliance and Legal, to resolve fraud-related issues and improve fraud detection processes.
• Provide input and insights to help refine fraud detection algorithms and tools used for risk mitigation.
• Assist in developing and implementing new fraud prevention initiatives, contributing to continuous improvement in fraud defense mechanisms.

Ad Hoc Assistance:

• Participate in special projects, investigations, and audits related to fraud prevention and compliance.
• Monitor traffic sources, partner activity, and content for any irregularities that may indicate fraudulent practices.

What You Have:

Core Competencies and Required Skills:

• Attention to Detail: Ability to meticulously analyze digital transactions and content for potential fraud, ensuring high levels of accuracy in risk assessments.
• Analytical Thinking: Strong ability to evaluate large data sets, detect anomalies, and identify patterns associated with fraudulent behavior. 
• Statistical Analysis: moving from simple anomaly detection to trend forecasting using extracted data.
• Problem-Solving: Proactive in developing solutions for mitigating fraud risks, with a creative approach to identifying vulnerabilities.
• Data Manipulation: Proficiency in querying large datasets and joining tables to identify cross-platform fraudulent patterns.
• AI Literacy: Experience using generative AI to enhance investigative efficiency and develop sophisticated prompts for fraud pattern recognition.
• Diplomacy: Skilled in professionally and tactfully conveying findings to parties suspected of fraud, balancing firmness and fairness in communication.
• Digital Literacy: Comfortable working with fraud detection systems, content management systems, and online navigation tools.
• Communication Skills: Ability to clearly communicate findings, recommendations, and strategies to internal stakeholders.
• Team Collaboration: Works effectively within a team environment, while also being able to operate independently with minimal supervision.

Time Management: Strong ability to manage multiple fraud investigations and tasks simultaneously, often under time-sensitive conditions.

Education and Experience:

• Hands-on experience with SQL and AI-driven risk-assessment tools, is a high priority.
• Experience in fraud prevention, risk management, compliance, or related fields is a priority.
• Bachelor’s degree in a relevant field (Finance, Business, Law, Technology) or equivalent work experience may be advantageous.
• Familiarity with industry compliance standards and regulations is advantageous.

Other Considerations:

• Hybrid Work: The role offers flexibility with a combination of in-office and remote work (3 days per week), requiring a stable internet connection and a secure workspace.
• Flexible Hours: Willingness to work during peak periods, public holidays, or high-traffic times, with compensatory time off during quieter periods.
• Confidentiality: Ability to handle sensitive information with a high level of discretion and confidentiality.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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