POSITION SUMMARY: The Franchise Operations Specialist ensures the barre3 franchise system remains organized, efficient, and scalable. Reporting to the Franchise Operations Manager, you handle the vital administrative and technical tasks that keep our network connected and informed. Your mission is to support the business by maintaining high-quality resources and providing timely assistance to studio owners, ensuring our operational systems are easy to use and optimized for growth
KEY JOB RESPONSIBILITIES:
In partnership with the Franchise Operations Manager, maintains and improves systems and processes for a strong franchisor business framework for scalable growth.
Studio Owner Communication and Support:
- Communication Coordination: Gather and organize updates from all departments for the weekly Studio Owner Digest and Monthly Franchise Calls.
- Resource Library: Keep all studio owner training resources and manuals current, updating and refining them as needed to ensure they reflect the latest "Proven Playbooks".
- Direct Support: Act as a reliable point of contact for studio owner questions, providing timely, professional guidance that helps them run their businesses more effectively
Operations & Administrative Support
- Standards Maintenance: Help update and distribute the Brand Standards Manual to ensure all studios maintain our premium identity.
- Vendor & Tool Rollouts: Assist in managing third-party vendors and supporting the rollout of new technology or operational tools to the network.
- Training Materials: Help create and deliver resources that empower studio owners and their teams to grow.
- Expansion & Renewals: Support the logistics of the Studio Renewal process and other administrative tasks necessary for intentional expansion.
- Other items as assigned
Technical & System Coordination:
- Database Management: Maintain the "Single Source of Truth" for our network by keeping the CRM (Franconnect) database current.
- Platform Assistance: Help manage the Mariana Tek/Xplor systems to ensure studios have the technical setup they need to thrive.
- HUB & Asana Administration: Help to update and maintain call links and related scheduling information to ensure accuracy and accessibility
- Email Systems Account Management: Manage email system accounts, including creating and removing accounts, tracking, troubleshooting and conducting audits to ensure accuracy and compliance
- Zoom Production & Account Management: Serve as the Zoom Producer and account manager for studio communications, including scheduling calls, managing live sessions, recording meetings and uploading content
CORE KPIs & ACCOUNTABILITY
- Inquiry Resolution Rate: Responding to and resolving studio owner questions within established timeframes to ensure a high level of support.
- Data Accuracy: Ensuring the Franchisee Database (Franconnect) and studio management systems (Mariana Tek) are 100% accurate.
- Resource Management: Keeping training materials and the Brand Standards Manual updated and accessible to the fleet.
- Communication Consistency: Successfully organizing the logistics
WHO YOU ARE
- Highly Organized: You enjoy keeping systems tidy and making sure no detail is overlooked.
- A Helpful Partner: You are motivated by supporting others and finding answers to their questions.
- Tech-Fluent: You are comfortable working inside databases and meeting platforms to keep things running smoothly.
- Mission-Driven: You believe in our North Star purpose and want to help our owners succeed.
Requirements
REQUIRED QUALIFICATIONS
- Core Value Alignment: Must embody the barre3 values: Practice Authenticity, Stronger Together, Love of Learning, Give Generously, and Make It Happen
- Experience: 2+ years in operations or administrative roles, ideally within fitness, retail, or a franchise system. Experience within a barre3 studio or Mariana Tek is a major plus.
- Communication: Excellent verbal and written skills, with the ability to remain calm and helpful under pressure.
- Teamwork: A strong collaborator who can take direction well but also follow through on projects independently.
- Tech Skills: Comfortable with CRM software, studio management platforms, and video conferencing tools.
Benefits
ABOUT BARRE3
Barre3 is a fitness company building communities based on body positivity and inclusivity—and this starts with the workplace.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Community is at the core of barre3, and we believe that a culture of well-being can only thrive when we collectively embrace diversity and inclusion across all races, genders, gender identities, sexual orientations, ages, cultures, religions, abilities, bodies, socio-economic statuses, and experiences. We acknowledge there is more we can do to create an environment in which all people are seen, all voices are valued, and all individuals are treated with compassion, respect, and dignity. We commit to do the work.
WHAT YOU GET:
- A flexible, remote working environment
- Generous medical, dental and vision plans
- Paid holidays, sick and vacation time to empower a healthy work-life balance
- A competitive salary with 401k company-matching, because we care about your future
- Free unlimited access to barre3 online and Portland barre3 classes
