Fractional HR Lead

About Marchay

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.  

Role Overview

We are seeking a People Manager to lead Marchay’s HR and organizational processes. This role will own all things people, including recruitment, employee onboarding and offboarding, employee support, and more. The ideal candidate is people-focused, detail-oriented, and eager to help scale a growing organization. As Marchay’s sole people leader, this role is key to our company’s daily operations as well as ensuring employee satisfaction. 

This is a part-time role (20 hours per week). Please note that this is not an entry level position, and that this person will have high ownership and autonomy in a fast-paced environment. This role is projected to start within 4 weeks.

Key Responsibilities

Recruitment & Company Growth 

• Lead and facilitate end-to-end recruiting processes for all roles 

• Maintain a candidate pipeline and share weekly recruiting reports 

• Execute all components of employee onboarding and offboarding (e.g., training, systems implementation, etc.) 

• Assist the leadership team with growth planning and team expansion 

Performance & People Management 

• Update company KPI dashboards on a monthly basis
• Oversee employee development and training programs 

• Manage performance review processes in PerformYard 

• Work in tandem with leadership team on employee career management 

• Act as a trusted point of contact for employee relations, conflict resolution and workplace concerns 

HR Processes & Compliance 

• Update and maintain key company documents, including pillars, best practices, SLAs, employee handbooks, employee ownership, organizational charts, and organizational policies 

• Maintain and update job descriptions for all roles 

• Ensure compliance with labor laws and maintain accurate HR records 
• Manage compensation policies, salary ranges, and ensure market competitiveness  
• Compile presentations for quarterly virtual all-company meetings 

Requirements

• Location: This role is fully remote. Candidates must be based in North America and willing to work Eastern Time Zone hours
• Hours: This is a part-time role, requiring 20 hours per week
• Education: A bachelor’s degree is required for this role
• Experience: 2-5+ years in HR and people operations with experience in recruitment, onboarding, performance management, administrative support, and process coordination
• Skills: Highly organized, detail-oriented, and comfortable managing multiple priorities. Strong communicator with proficiency in HR tools and platforms
• Approach: Proactive, reliable, and collaborative, with a focus on supporting both leadership and the broader team while helping improve processes and employee experience

Benefits

• Compensation: Industry-competitive compensation
• Career Growth: Opportunity to develop towards a full-time senior people leadership role, with increasing ownership and strategic decision-making over time
• Flexibility: Remote work environment with the ability to manage your schedule effectively
• Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground