Forward Deployed Engineer

About Invoca

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About the Engineering Team

You'll join a highly supportive and collaborative team where continuous learning is a shared value. We work together, often "swarming" to tackle complex challenges, and we provide excellent feedback to help every team member grow. Our close-knit, multi-functional teams offer a chance to share and expand your knowledge across diverse domains, from databases and front ends to telephony and everything in between.

We are passionate about continuous improvement, maintaining a brisk but sustainable pace, writing resilient code, ensuring production reliability, reducing technical debt, and building a team of fantastic colleagues. We love to share these passions and our knowledge with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

The Opportunity: About the Role

As a Forward Deployed Engineer, you will bring Invoca’s existing AI Agents to life inside real customer environments. You will extend and deploy Invoca’s existing SMS Agent within customer environments by integrating it with their enterprise systems, APIs, and data sources—enabling the agent to access the right context, trigger workflows, and operate reliably within real production processes.

You will be responsible for the end-to-end technical success of our customer deployments.. You should be someone who can rapidly build, configure and deploy production-ready solutions based on established architectural templates, while taking full ownership of the end-to-end integration lifecycle, from inbound data pipelines to complex outbound downstream systems, ensuring that data flows securely and efficiently between our AI infrastructure and the customer’s existing enterprise ecosystem.

In this role, you will be instrumental in bridging our core platform with the next generation of Agentic conversational experiences. .

What You'll Do

• Deploy Scalable AI Solutions: You will be responsible for building. configuring and deploying customer specific Agentic AI, based on standardized templates, while also ensuring rapid time to value.
• Build and Deploy Tool Servers: Design, build, and deploy Model-Tool Communication Protocol (MCP) servers that expose Invoca’s API endpoints as usable "tools" for AI models. You will ensure these servers provide clear, contextually rich descriptions so Large Language Models (LLMs) can reliably integrate with our systems.
• Enable Seamless AI Integration: Manage the transport layer between LLMs and our internal data sources using the MCP standard, ensuring the AI has the necessary context to be accurate and effective.
• Uphold Security & Governance: Implement strict guardrails and "Human-in-the-Loop" checkpoints. Your work will ensure AI agents never perform destructive actions (like deleting records or spending budget) without appropriate authorization and review.
• Optimize AI-Driven Workflows: Monitor and enhance the performance of AI tool-use. You will tune prompt templates and server responses to reduce "hallucinations" and minimize latency in real-time integrations.
• Drive Cross-Functional Success: Partner closely with Product and Engineering teams to ensure our core platform is continuously "AI-ready" and collaborate with Customer Success to identify and build the highest-impact AI integrations for our clients.

What You'll Bring to the Team

• Experience in SaaS Integrations: 3+ years working with platforms like Salesforce, Google Ads, Microsoft Dynamics, or Zendesk.
• Deployment and Integration Fluency: The expertise to transform architectural templates into live, high-performance deployments, alongside the technical intuition to manage and optimize the diverse inbound and outbound integrations that power the Invoca platform
• Agentic AI Familiarity: Direct experience building applications on top of Agentic frameworks. LLMs, RAG  in production environment. 
• Complex Problem-Solving: The ability to take a vague business problem ("Help us automate follow-ups") and architect a clear, technical, AI-driven solution.
• Proficiency in JavaScript: Strong scripting skills to build and maintain the connections that allow AI models to interact with other software tools in a TDD environment.
• Modern API Expertise: Deep experience with RESTful APIs, Webhooks, and authentication protocols (e.g., OAuth2).
• Understanding of Tool Use: : Familiarity with how Agents and Large Language Models handle "Tool Use" or "Function Calling," including the difference between direct and exemplar-based prompting for tool selection.
• Data Protocols: Strong understanding of structured data and the standard protocols used to transfer information between web applications.
• Communication Skills: An empathetic tone and the ability to translate complex technical concepts into clear business value. You are proactive with frequent status updates.

It would be great to see you have: 

• Direct experience working with Workato or a similar integration platform.
• Direct experience with building integrations for agentic systems to automate workflows. 
• Familiarity with an additional backend language (like Python or Go) is a bonus, though JavaScript proficiency is key for scripting. 

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $139,000–$208,000/ plus bonus potential—target base is mid-range from $155-180k

DEI Statement

"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.