About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
Telnyx is powering the next generation of real-time communications — from global telephony and messaging to AI-driven voice assistants and WebRTC infrastructure. We’re looking for a Forward Deployed Engineer (FDE) to embed directly with customers and bring Telnyx technology to life in production environments across the EMEA region, based out of our Amsterdam office.
In this role, you’ll combine strong software engineering fundamentals with customer-facing skills to architect, build, and deploy solutions that showcase the full power of the Telnyx platform. You’ll work hands-on with enterprise customers, helping them turn complex communications and AI requirements into reliable, scalable systems in production.
Partner closely with enterprise customers across EMEA to understand their communications workflows, AI use cases, and integration requirements
Design and deliver custom implementations using AI Voice Assistant tools, Telnyx APIs (Voice, Messaging, Fax, Wireless, etc.), and WebRTC
Lead proofs-of-concept, pilots, and full production deployments, ensuring technical success and measurable business outcomes
Work cross-functionally with Product and Engineering to provide customer-driven feedback that helps shape Telnyx’s roadmap (e.g., Voice AI, in-portal assistant builder, BYOC trunking)
Troubleshoot, debug, and optimize real-time communication solutions (SIP, RTP, Opus/PCMU codecs, SRTP/TLS)
Produce clear technical documentation, runbooks, and handoff materials to ensure long-term maintainability
Act as a trusted technical advisor and champion for customers, ensuring they unlock the full value of the Telnyx platform
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
3+ years of experience in software engineering, solutions engineering, or customer-facing technical consulting roles
Proficiency in one or more modern programming languages (e.g., Python, JavaScript/Node.js, Go)
Hands-on experience working with APIs, event-driven architectures, and cloud-native or serverless deployments
Familiarity with SIP, WebRTC, or real-time voice and messaging technologies
Strong communication skills, with the ability to translate complex technical concepts into clear business outcomes
Comfort debugging ambiguous problems in unfamiliar customer environments
Willingness to travel and work directly with customers across the EMEA region (approximately 10–30%)
Experience integrating or deploying AI voice assistants, speech-to-text systems, or LLM-based conversational applications
Experience with SQL and relational databases (Postgres, MySQL, Oracle)
ETL and data wrangling experience, including transformations, cleaning, and integrating disparate data sources
Familiarity with DevOps practices and tooling (Docker, Kubernetes, CI/CD pipelines)
Previous experience in telecom, CPaaS, or high-growth SaaS environments
Strong sense of ownership and comfort operating in fast-paced, customer-first environments
Knowledge of IAM, encryption, and audit logging best practices
Additional European or regional language skills (beyond English) are a strong plus
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Telnyx offers telecom APIs for voice, messaging, and fax, providing infrastructure at the edge for easy customer connectivity and application development.
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Forward Deployed Engineer Q&A's