Forward Deployed Engineer

AI overview

Support customers in diagnosing AI-driven workflow issues, provide integration guidance, and create resources to enhance user confidence in the product.

Role description: This role is with one of our prominent portfolio companies.
Key Responsibilities

  • Work directly with customers to diagnose issues in their AI-driven workflows and surface the root causes
  • Provide hands-on guidance on integration patterns, implementation approaches, and configuration decisions
  • Deeply understand how customers are using the product and translate those insights into actionable feedback for the engineering team
  • Build lightweight sample apps, walkthroughs, and technical how-tos that help users adopt the platform with confidence
  • Resolve complexities related to APIs, model behavior, token handling, error flows, and failover setups

Key Requirements

    • Strong grasp of API mechanics, request/response flows, and web-based systems
    • Ability to read and reason about code; familiarity with Python, JavaScript, or TypeScript is useful
    • Experience working with LLM-based services (OpenAI, Anthropic, etc.) and an understanding of their typical failure modes
    • Comfortable digging through logs, deciphering error outputs, and mapping how data moves through a system
    • Proficiency with tools used for testing and inspecting APIs — whether Postman, curl, or equivalents

Every day we’re looking, listening, searching.For those who believe in new ways.Who redefine categories. Who create new ones.Who will take the world further, for the better.An investment from us is not a bet, it’s a pact.When we go in, we go all in. Right from the start.Above. Beyond. Together.Elevation.

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