We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
GBG Forensic Document Support Team (FDE)
Part of the Technology, Service & Operations, FDE team works directly with GBG IDscan customers, partners and internal stakeholders to resolve document related queries and provide second line of defence against digital identity fraud. Working to resolve customer issues is our priority however, IDES (IDscan Document Expert System) is the brain behind IDscan document processing technology and many teams in IDscan work on IDES to keep improving it from different aspects. IDES is the processing engine that takes images from various sources and processes them to classify, authenticate, and extract information from different types of documents (including proof of ID, and proof of address documents). This team will ensure IDES is maintained and grows along with all the new documents that are introduced into the market.
The Role
The successful candidate will be required to deliver an industry leading Forensic Document Checking Service (FDCS) to GBG’s Identity customers and partners. The Forensic Document Examiner (FDE) will ensure customer requests/queries are handled promptly and thoroughly across multiple platforms. In addition to providing expert document verification and fraud detection, the FDE will also be responsible for researching identity documents from around the world and transforming that intelligence into a valuable resource to support the document verification process.
As you develop your document knowledge, you will contribute to the expansion and maintenance of GBG IDscan document library and prepare reference data for our Document Knowledge Team, enabling them to train our software and expand our samples database used as a key tool in document verification process.
What you will do
Core skills:
Nice to have:
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Unleash your potential and be part of our mission to power safe and rewarding digital lives.
We are GBG, global specialists in digital identity. We enable fast, simple and compliant customer onboarding, reducing the risk of fraud for many of the world’s leading organisations. Working with the best data, the best technology and the best people, we make it possible to balance the growing need for a frictionless digital customer experience with the increasing risk of fraud and financial crime.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's