Startup Jobs
Post a Job
Keywords Studios

FOR POOLING: Thai Bilingual Agent - Player Engagement

Pasig , Philippines
full-time

AI overview

Serve as a crucial link between clients and the gaming community by investigating and addressing player inquiries and providing impactful feedback to game developers.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

As a Thai Bilingual Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥

What are we looking for? Our Thai Bilingual PE Agent has a knack for the following skills:

Communication:

  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project-related requests, ensuring smooth collaboration.
  • Play a crucial role in gathering and delivering player feedback according to established procedures.
  • Provide translations when required to ensure seamless communication.

Analytics:

  • Maintain accurate and detailed reports to keep processes streamlined.
  • Ensure prompt escalation of issues following established procedures.
  • Contribute to smoother support processes with personalized macros and knowledge base.
  • Play a part in maintaining high-quality standards through the QC process.

Leadership:

  • Take part in valuable training sessions to enhance your skills and knowledge.
  • Manage your time effectively and responsibly to meet players' needs.

Business:

  • Master the gameplay knowledge of our products to serve players better.
  • Familiarity with Helpshift/Zendesk or other CRM tools for seamless support.
  • Knowledge of macros customization for streamlined responses.
  • Experience with MS Office or Google Suite apps for documentation.

Requirements

  • Excellent written communication (Thai and English), plus if you have any related certification for Thai language proficiency
  • Preferably with customer service experience in a BPO setting
  • Ability to quickly learn customer service based tools and techniques
  • Gaming background is a plus
  • Amenable to work on shifting schedule
  • Fresh Graduates are welcome to apply

Benefits

What we offer

  • Language Premium
  • Non-taxable allowances
  • Work from home (note that team members are still expected flexibility to report onsite based on business needs)
  • HMO and Life Insurance
  • Paid Time Offs
  • Annual Wellness Subsidy

Perks & Benefits Extracted with AI

  • Health Insurance: HMO and Life Insurance
  • Non-taxable allowances: Non-taxable allowances
  • Paid Time Off: Paid Time Offs
  • Work from home, flexible onsite reporting: Work from home (note that team members are still expected flexibility to report onsite based on business needs)
  • Wellness Stipend: Annual Wellness Subsidy
Keywords Studios

COMPANY PROFILEEstablished in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical services to the fast growing, global video games market. Our 5,000 employees in 50+ Studios in 21 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition led growth and have successfully acquired and integrated 39 acquisitions since 2014. WHY WORK AT KEYWORDS STUDIOS? People that work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 43 global studios or working together virtually. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.https://www.keywordsstudios.com/

Website LinkedIn
View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Report this job
Apply for this job