Are you passionate about delivering outstanding customer experiences? We are looking for enthusiastic and a detail-oriented Customer Experience Representative to support top-tier international brands across sectors such as tech, e-commerce, and online gaming.

In this role, you will be the first point of contact for Flemish-speaking customers, helping them navigate their needs and providing solutions with professionalism, empathy, and accuracy.

Key Responsibilities

Provide exceptional customer support via email, chat, or phone, depending on the project.
Assist users with account inquiries, technical issues, product-related questions, or transaction support.
Troubleshoot problems and offer effective solutions, escalating when necessary.
Maintain high customer satisfaction through prompt, friendly, and accurate communication.
Follow established workflows, guidelines, and service standards.
Collaborate with internal teams to improve processes and the overall customer experience.

Requirements

Fluent in Flemish (Dutch) and confident in English (spoken and written).
Excellent communication and problem-solving skills.
Tech-savvy, with the ability to learn new platforms and tools quickly.
Prior experience in customer support.
Availability to work in a hybrid-working model.
Team-oriented with a proactive attitude and strong attention to detail.

Benefits

A dynamic, multicultural working environment.
Full training and onboarding.
Opportunities for career growth and professional development.
Competitive salary and benefits package.
Private medical insurance.
Extra performance bonus.
Ticket restaurant card.

Flemish Customer Experience Representative - Athens