About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About The Role!
We are looking for a First-Mile Operations Lead to own end-to-end daily pickup operations, including route planning, fleet and driver management, and real-time issue resolution. The role focuses on ensuring on-time pickups, optimal capacity utilization, and strict cost control while coordinating closely with inbound teams and merchants. This position requires strong planning, analytical skills, and a high-ownership mindset to drive operational efficiency, compliance, and performance against SLAs and budgets.
Job Code:
New 2026FULF-723
Job Responsibilities
Daily Pickup Operations:
Own end-to-end execution of daily stock pickup schedules.
Plan routes, vehicle allocation, and pickup sequencing based on volume, SLAs, and locations.
Ensure pickups are completed within agreed time windows.
Manage real-time adjustments for delays, no-shows, or volume fluctuations.
Fleet & Driver Management:
Manage drivers and vehicles
Track driver attendance, utilization, and productivity.
Ensure vehicle readiness, safety, and compliance.
Support driver onboarding, training, and performance management.
Cost Management & Optimization:
Own first-mile cost control, including transport, fuel, maintenance, and 3PL costs.
Track cost per pickup, cost per unit, and cost vs budget on a monthly basis.
Optimize routing, vehicle utilization, and vendor selection to reduce costs.
Prevent unnecessary trips, idle capacity, and cost leakage.
Coordination with Inbound & Merchants:
Align pickup capacity and schedules with Inbound operations to avoid congestion.
Coordinate with Account Management and Merchants on pickup readiness and volumes.
Ensure smooth and documented handover of stock to inbound teams.
Documentation & Accuracy:
Ensure accurate pickup manifests and system updates.
Track and resolve pickup discrepancies, damages, or shortages.
Maintain clear audit trails for pickups and handovers.
Performance Tracking & Reporting
Track and report KPIs:
On-time pickup rate
Pickup SLA adherence
Cost per pickup / unit
Capacity utilization %
Failed or rescheduled pickups
Provide weekly and monthly performance and cost reports.
Compliance & Safety:
Enforce loading, transport, and safety standards.
Ensure compliance with company policies and local regulations.
Investigate incidents and implement preventive measures.
Job Requirements
Required Qualifications & Experience4–6 years of experience in fleet, transport, or logistics operations.
Proven experience in first-mile logistics and pickup operations.
Strong experience in capacity planning and cost control.
Ability to work with volume forecasts, budgets, and performance data.
Skills & CompetenciesStrong planning and analytical skills
Cost-aware, optimization-driven mindset
Clear communication and escalation discipline
Ability to manage pressure and multiple priorities
High ownership and accountability
