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Bosta
Bosta

First Mile Hub Supervisor - Obour

Egypt
Full-Time

TLDR

Lead daily pickup operations, ensuring timely collection from merchants and adherence to SLAs and route plans using advanced technology for efficiency.

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.   About the Job: Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.   .Job Code: 2024OPER-261 Job Responisbilities :
  • - Manage and assign daily pickup schedules for field teams.
  • - Monitor real-time pickup performance via dashboard or system.
  • - Track SLA, pickup success rate, and order accuracy.
  • - Handle escalations from merchants and ensure issue resolution.
  • - Supervise field coordinators and ensure performance alignment.
  • - Conduct morning briefings and end-of-day summaries.
  • - Validate data accuracy in pickup reports and system updates.
  • - Coordinate with Reverse and Linehaul teams for smooth transitions.
    • Job Qualifications :
  • - Bachelor’s degree or equivalent experience.
  • - 2–4 years of logistics or delivery operations experience.
  • - Strong leadership and communication skills.
  • - Knowledge of pickup processes, routing, and KPIs.
  • - Proficient in Excel and operational tracking tools.
    • Bosta
    Bosta

    Bosta is an overnight delivery provider focused on E-commerce companies in Egypt and KSA. By leveraging technology, we deliver fast, reliable logistics solutions that enable businesses to track and connect with couriers seamlessly through a unified platform, effectively disrupting traditional logistics models.

    Founded
    Founded 2016
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $1.7M raised
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