Patrique Mercier Recruitment JP is thrilled to announce a vacancy for a Finnish Speaking Customer Experience Associate to be part of our vibrant team in Athens, Greece! This role is a fantastic opportunity for individuals fluent in Finnish, who are dedicated to providing exceptional customer service. You will play a critical role in supporting our Finnish-speaking clients by addressing their inquiries, resolving issues, and delivering valuable product information. If you are passionate about customer satisfaction and enjoy working in a dynamic environment, we invite you to apply!

Responsibilities

• Provide top-tier customer support to Finnish-speaking clients through various channels, including phone, email, and chat.
• Address and resolve customer inquiries with accuracy and empathy.
• Document customer interactions thoroughly in the CRM system to ensure continuity.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Stay updated on product features, promotions, and industry trends to offer knowledgeable assistance.
• Engage in ongoing training sessions to develop your skills and product knowledge.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Strong communication and interpersonal skills.
• Previous customer service experience is preferred.
• Good problem-solving skills and attention to detail.
• A proactive and customer-focused mindset.
• Familiarity with CRM software and online communication tools is an advantage.
• Ability to work well in a team and thrive in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )