Embark on an exciting journey with Patrique Mercier Recruitment JP as a Finnish Customer Service Representative for a renowned social media platform, with the unique opportunity of paid relocation to the beautiful country of Greece! If you are passionate about social media and thrive in a customer-centric role, this is the perfect chance to combine your love for technology with your desire to help others. Work in a vibrant environment, assist Finnish-speaking users, and contribute to enhancing their online experience.
Responsibilities
- Provide high-quality customer service to Finnish-speaking clients via phone, email, and live chat, supporting them with their inquiries related to the social media platform.
- Efficiently troubleshoot and resolve user issues to ensure a seamless experience.
- Stay informed about the latest features and updates of the platform to provide accurate guidance to users.
- Document all interactions and feedback in the company’s CRM system for service optimization.
- Collaborate with team members to identify trends and suggest improvements for better service delivery.
- Participate in training sessions to continually enhance product knowledge and customer service skills.
- Foster a positive and engaging environment for users while promoting brand loyalty.
Requirements
- Fluent in Finnish, both written and spoken; proficiency in English is required.
- Strong communication and interpersonal skills, with a focus on customer satisfaction.
- Ability to work efficiently under pressure in a fast-paced setting.
- Strong analytical and problem-solving skills.
- Previous experience in customer service, especially in the technology or social media sector, is a plus.
- Familiarity with CRM systems and support tools.
- A proactive attitude, willingness to adapt, and eagerness to embrace a new cultural experience in Greece.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
