About the Role
Baesman Group is looking for a results-driven, people-oriented Finishing Operations Manager to lead our Bindery and Mailing (Lettershop) departments. This is a high-impact leadership role for someone who thrives in a fast-paced production environment, knows how to build strong teams, and uses data to drive results.
This role is not about maintaining the status quo — it’s about raising the bar, strengthening accountability, and helping take Baesman to the next level of operational excellence.
What You’ll Do
Lead & Develop People
· Manage, coach, and mentor a team of bindery and mailing operators and leads.
· Build a culture of accountability, ownership, and continuous improvement.
· Conduct effective one-on-ones, performance feedback, and crucial conversations.
· Train and develop team members to strengthen bench strength and succession.
Drive Performance Through Data
· Review production, quality, safety, and efficiency reports regularly.
· Translate data into clear actions that improve throughput, accuracy, and service levels.
· Track KPIs and hold the team accountable for meeting department and company goals.
Operational Excellence
· Oversee daily operations in bindery and mailing to ensure jobs are completed on time, within quality standards, and at optimal cost.
· Partner with Production, Quality, and Client Services teams to ensure seamless workflow and client satisfaction.
· Identify process improvements and lead change initiatives that increase efficiency and reduce waste.
Lead with Courage
· Address performance issues head-on with professionalism and respect.
· Set clear expectations and follow through consistently.
· Create a workplace where feedback is timely, honest, and focused on growth.
Requirements
What We’re Looking For
Experience
· 5+ years of leadership experience in a print or manufacturing environment preferred. Experience in bindery, mailing/lettershop, or finishing operations is a plus.
· Proven success in training, mentoring, and developing teams.
· Strong experience using production data, KPIs, and reports to drive decisions and results.
Leadership Style
· Confident, fair, and not afraid to hold people accountable.
· Comfortable having difficult or crucial conversations when needed.
· Energized by fast-paced environments and changing priorities.
· Respected for consistency, integrity, and follow-through.
Skills
· Strong communication and coaching skills.
· Organized, detail-oriented, and action-driven.
· Continuous improvement mindset — always looking for better ways to work.
· Working knowledge of bindery and mailing equipment and workflows is a plus.
Why This Role Matters
This position plays a critical role in Baesman’s future. You’ll be leading teams that directly impact quality, speed, and client experience—and shaping a culture that supports growth, accountability, and pride in craftsmanship.
If you’re ready to lead, develop people, and make a lasting impact, we want to talk to you.
Benefits
Financial wellness is about more than just your salary. Here are the other ways Baesman takes care of our teammates.
Medical Insurance- Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans.
Profit-Sharing- Share in Baesman’s success. We also offer a 50% matching 401(k) program for up to 6% of your pay.
Paid Time Off- It's important that you take time to recharge. That’s why we offer PTO, holiday breaks, and employee assistance programs.
Life and disability Insurance- We have you covered: Baesman pays 100% of the premium for life and disability.
On-site workout facility, wellness initiatives, and more.
Setting the Standard- Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We’re honored and proud to be recognized.
Baesman is a fourth-generation, family-owned business. The same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible.
Baesman is an Equal Opportunity Employer.
At Baesman, we're not just in the business of personalized print communiciations and marketing solutions; we're in the business of transforminmg possibilities. Our purpose is deeply rooted in helping our team, clients, and communicty achieve more thanthey thought possible. It's more than a job; its's a commitment to elevating potential indvidiually and for the many nationally recognized brands we work with. Do you dream of working with your favorite retail, restaurat, financial services, or even healthcare brands? Join us at Baesman Group, where your talents meet limitless possibilities. If you're passionate about transforming how businesses connect with their audience and are ready to make a meaningful impact, we invite you to be part of our dynamic team. Together, let's achieve more than we ever thought possible.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Manager Q&A's