*This position follows a hybrid work schedule. The selected candidate must be able to work onsite 2–3 days per week at one of the following designated office locations: Morrisville, NC; St. Louis, MO; or Salt Lake City, UT.
Position Summary
Perform preventative maintenance fine tuning and spectral checks of assigned bioMérieux products/systems within the U.S.
Primary Duties
- Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated.
- Assist with coordination and maintaining the routine fine tuning customer schedule.
- Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support.
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
- Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems.
- Participate in revenue generation initiatives through promotion of value-added projects and services.
- Develop problem solving and troubleshooting skills for remote / phone support.
- Performs all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree in Biomedical or Life sciences field preferred
- No previous experience required with Bachelor's degree
- 4+ years of experience required in lieu of degree in technical customer service to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting
- Clinical laboratory experience and/or medical device industry experience preferred
Knowledge, Skills, and Abilities
- Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
- Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
- Learning agility to be able to learn from experiences and apply that knowledge to new situations.
- Detail orientation to complete tasks without errors and produce high-quality work.
- Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement.
- Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
- Organizing work and resources efficiently to ensure smooth operations
- Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
- Troubleshooting issues to identify and resolve problems efficiently
- Communicates instructions clearly and effectively
- Ability to cooperate with others at all levels including leadership
- Effective verbal communication skills
- Easily accessible and open to communication
- Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes
Working Conditions & Physical Requirements
- Ability to remain in stationary position, often standing, for prolonged periods.
The estimated wage range for this role is between $27.00 - $36.00/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.
In addition, bioMérieux offers a competitive Total Rewards package that may include:
- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
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