Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is looking for a leader to join its Financial Crimes Operations team. This role is directly responsible for growing and coaching our Financial Crimes team. 

What you'll do

As Stripe’s user base and global footprint grows dramatically, we are looking for someone who is passionate about people and operations to help build teams in our new Stripe Delivery Center (SDC), a centralized operational hub of Stripes. We are looking for someone who is passionate about fighting financial crime, preferably within e-commerce or payments, and who possesses a deep understanding of KYC onboarding and periodic customer reviews and AML risk mitigation techniques. This person will cultivate the engagement of their team members while guiding them to be the best financial crime investigators they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals.

Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day.  The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity. You will have a strong operations mindset, be passionate about people management, drive strong quality standards, and have deep expertise in financial crimes investigations and research techniques. 

Responsibilities

• Recruit, manage, coach, and develop a new team of in-office Financial Crimes Operations Associates 
• Guide your team in completing KYC in conducting in-depth reviews in user documentation and public databases for alerted individuals, adverse media, high risk country and business sector reviews 
•  Awareness of money laundering, terrorism financing, and/or sanctions trends and regulatory developments
• Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
• Provide guidance and coaching on risks that are relevant to all of Stripe’s geographies, i.e., North America, Latin America, Asia Pacific, and European markets
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum of 5 years experience leading financial crimes teams
• Minimum of 12+ Years of Experience with payments, risk, compliance, and / or financial services industry operations.
• Managed large teams (typically 30+) at global companies but excited about pursuing scrappiness to build and manage a leaner team in start-up to drive efficiencies and productivity to solve complex problems 
• Expertise in KYC and AML regulations
•  Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
• Experience working cross-functionally with multiple teams to deliver high impact initiatives 
• Experience in delivering weekly and monthly business metrics and reporting
• An ability to partner effectively with globally distributed internal stakeholders
• Passion for process improvement and innovation by identifying and remediating quality gaps in team performance
• Excellent written and verbal communication skills 

Preferred qualifications 

• Strong operational background including new process launch, service delivery in a high growth technology company
• Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)