Our Vision is to be the best choice for healthcare in our community
Job Title: Financial Counselor - Hybrid.
Department: Rheumatology
Position Summary: The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully
explained and is as comfortable as possible. *This is a Hybrid role*
Essential Functions
• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.
Education/Training
• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
Licensure/Certification
None.
Experience
• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status
Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights
Our mission at Florida Medical Clinic Orlando Health is to recruit a comprehensive network of Healthcare Professionals who are committed to providing state of the art quality healthcare and research services in a cost effective fashion. We believe that each employee contributes directly to FMC's growth and success and we hope you will take pride in being a member of our team. Current Employees Read Below Before Applying: At Florida Medical Clinic Orlando Health we value our employees, that is why we promote from within when possible. Employees may apply for open promotional positions within Florida Medical Clinic Orlando Health after completing one year of service in their current position. The employee must have good performance reviews and not be on an employee improvement plan. The employee must first notify their immediate supervisor and the department Associate Director/Director of their intent to apply for a different position before they are permitted an interview. The Hiring Manager must also notify the employee’s current Supervisor prior to extending an interview. Management reserves the right to waive the one year waiting period if the transfer is determined to be in the best interest of the company. Lateral transfers are not encouraged, but will be considered by Management if the transfer is determined to be in the best interest of the company. Employees can apply by completing an electronic employment application and should follow the same application process as external applicants. Up to 4 weeks may be allowed before a transfer takes place in order to avoid undue hardship on the department an employee is leaving.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Counsel Q&A's