Finance Systems Product Manager / Senior Specialist (Bangkok Based, Relocation Provided)

The Opportunity

This is not a customer‑facing Product role. This position sits within Agoda’s Tax team under the broader Finance organization, focusing on internal finance and tax platforms that enable compliance, automation, and scalable operations.

As a Finance Systems Product Manager / Senior Specialist (Tax Technology), you will play a critical role in the design, implementation, and ongoing operation of Agoda’s tax technology stack, with a strong focus on indirect tax engines and compliance enablement.

Based in Bangkok with Agoda Services Co. Ltd, this role reports to the Tax Data & Technology Associate Director and is part of a Tax organization that is rapidly expanding to support the evolving global tax landscape for digital services. While the role applies product‑management principles (such as requirements definition, solution design, and lifecycle ownership), it is not part of Agoda’s core Product organization. Instead, you will act as a hands‑on tax systems and solutions partner, working closely with Finance, Accounting, Product, Engineering, Legal, and senior stakeholders, as well as sister brands and our US parent company.

This is a systems‑first, highly practical role at the intersection of tax, data, and technology. You will translate complex tax requirements into scalable system logic, contributing directly to Agoda’s compliance, automation, and risk‑mitigation agenda in a fast‑growing, platform‑driven environment.

As Agoda continues to evolve, the scope of this role may expand. You will be expected to adapt, grow, and take on new responsibilities as the organization and regulatory landscape change.

Key Responsibilities

Tax Systems Design & Implementation

• Contribute to the design, implementation, and continuous enhancement of tax and tax‑related systems, with a primary focus on indirect tax engines and tax services
• Partner with Finance, Accounting, Product, and Engineering teams to define, test, and embed tax requirements into core platforms
• Own and support ERP tax configuration and maintenance, including tax codes and related setup
• Support the integration and optimization of external tax engines and tools across ERP, billing, and payment systems
• Support tax technology initiatives end‑to‑end, from requirements gathering and solution design through UAT, go‑live, and transition to business‑as‑usual support

Indirect Tax Compliance Enablement

• Ensure tax systems are correctly configured to support indirect tax compliance across multiple jurisdictions
• Embed system support for digital tax requirements such as e‑invoicing, real‑time reporting, and jurisdiction‑specific mandates
• Support the Tax team during audits and inquiries by ensuring accurate system outputs, traceability, and audit readiness

Tax Data, Controls & Governance

• Support the definition and maintenance of tax‑relevant data models, ensuring accuracy, consistency, and usability across systems
• Work with Tax, Finance, and Technology teams to design and test automated tax controls embedded within systems and processes
• Document tax processes, system logic, and data flows to support governance, transparency, and control frameworks

Cross‑Functional Collaboration

• Act as a Tax Technology Subject Matter Expert (SME) within the Finance function
• Translate tax requirements into clear, structured functional specifications and system logic that technology teams can build against
• Liaise with external vendors and implementation partners during system upgrades, integrations, and enhancements

Continuous Improvement & Change

• Identify opportunities to standardize, automate, and simplify tax processes through improved system design and usage
• Stay informed on indirect tax regulatory developments and assess their impact on existing tax technology solutions
• Contribute to the evolution of the Tax Data & Technology roadmap, supporting a scalable, compliance‑first tax ecosystem

Qualifications & Skills

• 6+ years of experience in tax technology, tax systems, or tax transformation projects within a multinational or digital business
• Degree in Accounting, Tax, Finance, Information Systems, Computer Science, or a related field; professional tax or accounting qualification is a plus
• Proven experience translating indirect tax requirements into system logic, tax determination rules, and configurations
• Hands‑on experience with ERP systems and indirect tax engines, including configuration, testing, and issue resolution
• Familiarity with automation and data analytics tools (e.g. Alteryx, Power BI, or similar)
• Strong ability to analyze end‑to‑end transaction flows, identifying tax determination gaps, data quality issues, and system limitations
• Comfortable working cross‑functionally with Finance, Accounting, Product, Engineering, and Tax teams
• Clear, structured communicator with strong documentation skills, able to explain system logic and tax behavior to non‑technical stakeholders
• Experience working in agile or iterative delivery environments is a plus
• Able to operate effectively in a fast‑changing environment, with the flexibility to grow as the role evolves

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