Finance Operations Analyst - Services

Mission - Why we exist, what we do, and why we need you

SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, SpotMe powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn events into a company’s most effective engagement channel. 

This position is the ideal role for aspiring finance talents, including AP Analysts/Specialists, Junior Accountants, Billing Analysts, but not limited to, who want to build a strong foundation in cost control and business partnership within a SaaS environment. Detail-oriented and proactive, you will thrive in a fast-moving, service-driven organization where rigor and accountability matter. You will develop hands-on expertise in Event Services cost validation, invoice and expense control, and cross-functional collaboration, while learning how to challenge assumptions and ask the right questions with confidence and professionalism. 

As a Finance Operations Analyst - Services, you will be responsible for controlling, validating, and booking all finance-related activities linked to the Event Services team, ensuring that: 

• Event Services costs are accurate, justified, and compliant
• Logged hours, invoices, and expenses are validated against supporting evidence
• Finance acts as a strong, credible business partner, able to challenge the Event Services team and external suppliers when needed

You will report to the Accounting Manager, and will : 

• Audit and validate Event Services hours (35%)
• Review and challenge logged hours from employees and associates by cross-checking against delivery evidence.
• Review, book, and validate Event Services-related invoices (20%)
• Ensure invoices match approved hours, contracts, and internal approvals before booking and payment.
• Manage Event Services travel and expense operations (20%)
• Organize travel for the Event Services teams and review related expenses to ensure policy compliance and cost efficiency.
• Act as the first line of Finance control for Event Services costs (15%)
• Identify discrepancies, ask the right questions, and follow up with internal teams and external suppliers to resolve issues.
• Support operational improvements and documentation (10%)
• Help strengthen processes, controls, and documentation to improve accuracy, consistency, and efficiency over time.

Objectives - The problems you will solve

First 30 Days - Understand & Get Oriented

Build a deep understanding of Event Services operations and finance controls, while establishing credibility through rigor, curiosity, and professionalism.

You will:

• Get familiar with our SaaS services model and delivery processes
• Learn how hours are logged by employees and associates and gain proficiency in key tools such as Xero, ApprovalMax, Salesforce, Mavenlink and Expensify
• Understand how Event Services-related hours, invoices, expenses and travel are processed
• Work closely with Finance and Event Services stakeholders to understand expectations and workflows
• Identify  at least 3 control or process improvement opportunities

By the end of 30 days, you’re comfortable navigating our systems and can explain how Event Services costs flow from delivery to payment.

Days 31-60 - Take Ownership, Start Challenging

Take operational ownership of Event Services finance processes and begin actively validating and challenging data.

You will:

• Independently review and validate logged hours for employees and associates
• Review and book Event Services-related hours, invoices and payments
• Support travel bookings and review related expenses
• Start asking questions and flagging inconsistencies when data doesn’t add up

By the end of 60 days, you’re managing Event Services finance operations with confidence and are seen as a reliable point of contact. You begin to act as the first line of control for Event Services costs.

Days 61-90 - Strengthen Controls & Be a Finance Partner

Move from execution to operational excellence and continuous improvement, while being recognized as a trusted finance partner.

You will:

• Confidently challenge discrepancies with internal teams and external suppliers
• Help improve validation rules, documentation, and operational processes
• Support month-end activities related to Event Services costs
• Build strong working relationships across Finance and Event Services
  
  

By the end of 90 days, you’re operating independently, adding structure and rigor to Event Services finance operations, and acting as a trusted partner to the business.

End of 90 Days - Fully Successful in Role

After the 90th day, the Finance Operations Analyst - Services:

• Operates independently
• Challenges confidently and professionally
• Maintains clean, compliant Event Services cost records
• Is viewed as firm but fair by the Event Services team and the suppliers
• Contributes actively to improving finance operations

What you need to be great at:

• Maturity and confidence, even at a junior level.
• Ability to challenge constructively: you are comfortable asking difficult questions and pushing back when something doesn’t add up, while remaining calm, factual, and respectful with all stakeholders.
• High attention to detail: you are highly skilled in thoroughly and consistently reviewing data, spot inconsistencies, and follow through until issues are fully resolved. 
• Strong sense of ethics and fairness: You are able to make sound judgment when balancing control, pragmatism, and business needs - especially in ambiguous situations.
• Organized, reliable, and consistent: You are able to manage recurring operational tasks reliably, maintain clear documentation, and work within established controls while helping improve them over time.
• Ownership and Accountability: You take responsibility for outcomes, not just tasks. You follow issues through to resolution and ensure commitments are met without needing constant follow-up.
• Comfortable working cross-functionally: you are a strong collaborator across departments, able to partner and communicate with both finance and non-finance stakeholders.

What we want to hear about/What we are most curious about:

• A situation where you had to challenge numbers or data that didn’t add up, even if it was uncomfortable - and how you handled the discussion.
• How you stay rigorous and organized when dealing with operational, detail-heavy work.
• Your experience working with time tracking, invoices, expenses, or operational finance processes, even in an internship, junior role, or non-traditional setting.
• How you communicate with non-finance stakeholders and keep discussions factual, calm, and constructive.

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.