The core responsibility of the Field Support Technician is to conduct in-home customer visits for the purpose of measuring space and providing the job site survey for custom cabinetry while providing exceptional customer service.
Duties and Responsibilities:
- Assess design against on-site specifications and report any necessary design change requirements to team members (Designers, Manufacturing, Install Team)
- Coordinate with our Design Consultants to provide concise measurements, photographs and data for the purposes of sale & design of custom project.
- Assist Design Consultant to pick up files and samples (hardware/finish samples) from the office for the measure purposes, as needed
- Conduct a re-measurement of project re-designs, as needed
- Create copies of CAD design when jobsite errors are found and indicate specification detail to support the designer with the necessary information to complete design revisions if necessary.
- Review proposal (CAD drawings) specifications to determine the projects’ scope of work identify possible challenges in installation of the job.
- Perform job-site surveys and create job-site plans for the installation team and communicate installation direction and expectations
What We Offer:
- Health insurance – Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
- 40 hours/week with overtime potential
- Grow your career with us – many promotional opportunities are available!!
- 2+ years of experience construction, millwork industry related materials and hardware, and/or in the home renovations/improvement industry
- Millwork estimating experience preferred
- 1+ years of experience in the construction industry with knowledge of the installation practices for customized cabinetry solutions
- Strong communication, interpersonal and presentation skills
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)
- Proficient in math (i.e Fractions and unit measurements)
- Ability to provide an exceptional client experience aligned to the company values
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
