Field Support Engineer

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future. 

As our Field Support Engineer, you are the technical backbone supporting our large, certified installers. Your primary focus is on aftersales technical support, where you diagnose, analyse, and resolve complex issues to ensure installations perform safely, reliably, and in line with Smappee’s standards. 

Responsibilities

• Serve as the technical contact point for certified installers, providing support for complex installations, integrations, and troubleshooting. 
• Diagnose and resolve technical issues using remote monitoring and diagnostic tools. 
• Coordinate and perform on-site interventions when a remote resolution is not possible. 
• Conduct full system checks in case of technical failures or safety incidents. 
• Analyse and resolve technical issues; escalate complex cases to engineering or product development when needed. 
• Collaborate closely with internal teams to ensure timely issue resolution and high customer satisfaction. 
• Maintain deep product knowledge of Smappee’s solutions and system compatibility. 

Requirements

• Proven experience in electricity, electronics, electromechanics, or a related technical field, with strong practical knowledge of electrical systems and installations. 
• Strong troubleshooting skills and ability to analyse technical issues independently. 
• Experience with EV charging infrastructure, battery systems, electrical installations, or renewable energy solutions. 
• Comfortable using monitoring tools and remote diagnostics systems. 
• Hands-on mindset with willingness to perform on-site technical interventions when necessary. 
• Structured and safety-focused approach when handling system incidents. 
• Fluent in Dutch with good command of English and/or French. 
• Willing to travel within Belgium when required. 

Benefits

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days and optional bicycle leasing.
• A job where you can truly contribute to a better planet.