Field Services Technician at DYOPATH

At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.

Join the DYOPATH Team as a full-time Field Services Technician in Olympia Fields, IL!

At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!

Why DYOPATH?

People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
Career Growth: With ongoing training and development opportunities, we’re here to help you take your career to the next level.
Amazing Benefits:

Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off
Paid Holidays
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Pet Insurance (because we know pets are family too!)
And more! Check out our full benefits available at https://dyopath.com/careers/

About the Role:

As a dedicated and tech-savvy Field Services Technician, you will provide comprehensive technical support to both internal and external users in the education field. You will be responsible for diagnosing and resolving hardware and software issues, maintaining network systems, and ensuring the smooth operation of all technology resources.

Pay: $22/h

Shift: Monday – Friday, 8:00am – 5:00pm

Location: Olympia Fields, IL 60461

Key Responsibilities:

Serve as the first contact for users needing technical assistance via phone, email, walk-in, and computer chat.
Perform remote or in-person troubleshooting through diagnostic techniques and pertinent questions.
Install, configure, and maintain hardware and software applications.
Maintain wireless networks and networking equipment.
Analyze and correct hardware and software errors, including on-site repair and routine preventive maintenance.
Maintain records of problems and solutions.
Assist users with access to network resources and software programs.
Direct unresolved issues to the next level of support personnel.
Provide support and training to the campus student-led help desk.
Manage internal Help Desk tickets promptly.
Develop, evaluate, and customize training materials and procedures.

What We're Looking For:

Preferred experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other technology products.
Knowledge of Microsoft desktop and server operating systems.
Knowledge of configuring and installing network and desktop applications.
College degree in IT, Computer Science, or a relevant field, or a minimum of one year of related experience.
Excellent communication skills.
Customer-oriented and cool-tempered.
Ability to diagnose and resolve fundamental technical issues.
Knowledge of networking or student management systems is helpful.

Ready to make an impact? We look forward to welcoming a new member to our team who is passionate about technology and dedicated to providing excellent support to our community. Apply today!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Field Services Technician

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