Field Service Technician

About the Role: Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. Key Responsibilities:

Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.

Visually inspecting for leaks and malfunctions

Troubleshooting product for required repairs.

Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.

Completing assigned installation and service routes in an efficient manner.

Communicating with your supervisor, customer service, dispatch, and other team members.

Following company inventory and tracking procedures.

Promoting and practicing proper safety procedures and correct use of company tools.

Following company and customer safety policies and procedures

Maintaining and complying with company vehicle maintenance policy and procedures

Qualifications & Skills:

Accredited high school diploma, business or trade school, or GED required.

Must possess a valid driver’s license and with acceptable driving record.

Experience working as a field technician considered as an asset

Additional Information:

Applicants must be legally authorized to work permanently in the country of posting

Final candidate must successfully complete a criminal background check