Field Service Technician - Production Printer Specialist

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our Brisbane Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print production equipment and ancillary products with associated software & service solutions.

Working within the Brisbane Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the State Service Delivery Manager.

As part of your role, you will receive practical benefits including a company-provided vehicle, mobile phone, and other tools necessary to help you succeed on the job and stay connected with your team.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Requirements

Ideal Candidate

We are seeking a technically skilled and customer-focused individual to support our production print customers. The ideal candidate will bring:

• Experience working with high-volume production printers, digital presses, or similar equipment (Konica Minolta, Ricoh, Fuji, Canon, etc.)
• Strong problem-solving ability with a proactive, solutions-focused mindset
• A solid understanding of print workflows, colour quality, and finishing processes
• Excellent communication and interpersonal skills, with the ability to engage confidently with both technical and non-technical stakeholders
• The ability to work independently, while maintaining strong team communication and a transparent approach to workload
• A genuine commitment to continuous learning and technical development

Essential Requirements

• Technical field service experience, ideally with production printers, digital presses, or high-volume print systems
• Strong mechanical, electrical, and software troubleshooting skills
• Solid understanding of network connectivity, print servers, and production print environments
• Proven ability to perform in time-sensitive or high-pressure environments
• Excellent organisation, time management, and attention to detail
• Valid Driver's License, with a clean driving record
• Ability to obtain a Police Check, Working with Children Check, and AGSVA Security Clearance (preferred)
• Flexibility to participate in an after-hours standby roster, including weekends as required
• Willingness to travel interstate for product training and development
• Current Australian working rights (visa sponsorship is not available)
• Availability for an in-person interview at our Brisbane office

Benefits

What can KM offer you?
We’re proud to be Certified™ by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture.

At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.